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Free School Meal Voucher System

Free School Meal Voucher Information

Monday 27th April

I hope you are all well. The following information relates to free school meals and the voucher system. If you think your family may now be eligible for free school meals due to a change in cirucmstances during the pandemic, you can find find more information and apply online here:

https://www.sthelens.gov.uk/benefits/free-school-meals-pupil-premium/

We are able to offer food and signpost to additional support for any family who finds themselves in difficulty for whatever reason. Our school is open everyday and you can contact us by call, email or text and we will get back to you as quickly as we can.

The first voucher should have arrived last week. I can see on the administrator website that most have been redeemed. Once the code has been redeemed, I am unable to resend so please follow the advice below from Edenred if your egift has not arrived:

I have ordered an eGift card, but it hasn’t come through to my email? Firstly, check your junk mail and/or trash folder. If it still hasn’t arrived within 24 hours, please contact Edenred: freeschoolmealsparentscarers@edenred.com who can look into this for you. If you receive an error message when trying to redeem your code on the free school meals website, you may have entered the incorrect code. Please try to enter your code again. If your code is still not accepted, please delete the browsing history on your device – as your device may be storing the incorrect code in its memory.

I have, however, emailed Edenred with any ongoing queries so hopefully any problems will be resolved soon.

The next voucher should arrive this week. This will be for double the value of the first and will cover two weeks. The third voucher will arrive in the week beginning 11th May. Hopefully this will make it easier for you to redeem codes.

This is a new, national system that is being used by many schools right acorss the UK so it has a high volume of traffic. Please bear with us and Edenred as we work through the teething problems. It is often easier to access the website to redeem codes early in the morning or later at night so try that if you are waiting in a queue. Tesco vouchers appear to arrive more quickly than others.

Once again, we are here to help and support you in any way we can so please get in touch if you need us.

Take care, stay safe.

Mrs Hignett

Previous update April 18th 

Hello everybody,

I hope you are all well. I have enjoyed seeing some of you in school at lunchtimes and the rainbows are looking gorgeous in Parr. Keep smiling everyone, I hope we will be back together soon.

Until then, we have been working hard to introduce a voucher scheme to provide for children eligible for free school meals during school closure. I am pleased to tell you that this will be implemented from Monday April 20th. Lunches will no longer be available to collect from school from this date.

 Vouchers have been ordered and will be delivered to the email address provided from Monday onwards. The company providing the vouchers are Edenred.

You may need to check your spam or junk email folders initially if your message does not arrive.

Here are some important things you need to know about the vouchers:

  • Vouchers will be sent on a weekly basis in the first instance.
  • There is an allowance of £15 per week for each eligible child.
  • Only children eligible on our council free school meals schedule have been issued a voucher – not all universal Reception, Y1 and Y2 children.
  • Where possible families have been issued a voucher to cover all children in the home e.g. £30 for 2 children.
  • If children are attending school, they will not receive a voucher as lunch is being provided.
  • It can only be spent on food and groceries, age-restricted purchases are not accepted.
  • The first email with the long code from Edenred is NOT the voucher and cannot be used in a supermarket. You MUST redeem it online to choose a supermarket and get an egift voucher first.

How to redeem your first 16 digit code.

When you receive your email from school/Edenred, it will have a 16 digit code in it.

1. Copy code from your email or text message

2. Go to www.freeschoolmeals.co.uk

3. Enter the 16 digit code (you can enter more than one eCode if you have more than one child)

4. Select a supermarket – Morrisons, Asda and Tesco are all available

5. Enter the amount and add to basket

6. Checkout and enter the email address you would like the eGift card sent to

7. Your eGift card will be processed and sent (please allow up to 24 hours for it to be delivered to your inbox).

Please note, this system has been facilitated by the Department of Education and is used by schools nationwide so there may be a delay in processing your order or receiving your egift card because of the traffic on the site.

Please be patient, using the site early in the morning or later in the evening is often quicker. If you require help or support urgently, please contact the pastoral office or the school office which is staffed daily.

There is some more information here:

https://www.edenred.co.uk/reward-recipients/Free-School-Meal-Vouchers/

with further detail here:

https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf

If you are able to look at these before your voucher arrives, it will help you to access your egift voucher more quickly when the code arrives.

I hope you find this scheme useful. As a large school with so many children benefiting from this system, I hope you will understand this has been a big task. Bear with us (and Edenred) as the system starts to work in our Broad Oak family. We will do everything we can to help and support you at this time.

Take care, stay safe.  

Mrs Hignett  #togetherwemakeafamily

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